Your privacy matters to us. This Privacy Policy explains what personal data winzer.ph collects, why we collect it, how we use and protect it, and what rights you have under the Philippine Data Privacy Act of 2012.
Six things every winzer.ph player should know about how we handle your data
All data transmitted between your device and winzer.ph is protected by 256-bit SSL encryption — the same standard used by Philippine banks. Your personal and financial information is never sent in plain text, whether you're logging in from Manila, Cebu, or anywhere else in the Philippines.
winzer.ph fully complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission (NPC). We process your personal data only on lawful grounds and in accordance with the principles of transparency, legitimate purpose, and proportionality.
winzer.ph does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is shared only with trusted service providers who help us operate the platform — and only to the extent necessary for that purpose, under strict confidentiality obligations.
As a winzer.ph player, you have the right to access, correct, delete, and port your personal data. You can also object to certain types of processing and withdraw consent at any time. winzer.ph has a dedicated process for handling data subject requests, with responses within 15 business days.
winzer.ph collects only the personal data that is necessary for the specific purposes described in this Privacy Policy — account registration, KYC verification, payment processing, customer support, and regulatory compliance. We do not collect data speculatively or beyond what is needed.
winzer.ph retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by PAGCOR regulations and Philippine law. When data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule.
winzer.ph ("we," "us," "our") operates the online gaming platform accessible at winzerph.org, serving players across the Philippines. We are committed to protecting the privacy and personal data of every player who registers and uses the winzer.ph platform.
This Privacy Policy describes how winzer.ph collects, uses, stores, shares, and protects personal data in connection with the operation of the platform. It applies to all personal data collected through the winzer.ph website, mobile interface, customer support channels, and any other touchpoints associated with the winzer.ph service.
By registering an account on winzer.ph or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the winzer.ph platform.
This Privacy Policy should be read alongside the winzer.ph Terms & Conditions and the Responsible Gaming Policy, which together form the complete agreement governing your use of the platform.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), winzer.ph is the personal information controller responsible for the personal data collected through the platform. winzer.ph operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and is registered with the National Privacy Commission (NPC) as required by applicable law.
All data subject requests, privacy concerns, and complaints should be directed to the winzer.ph Data Protection Officer (DPO) using the contact details provided in Section 15 of this Privacy Policy.
winzer.ph collects the following categories of personal data in connection with the operation of the platform:
winzer.ph collects personal data through the following means:
winzer.ph uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity data, contact data, login credentials |
| Age and identity verification (KYC) | Identity data, KYC documents, facial image |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing gaming services and personalisation | Gaming activity data, technical data |
| Fraud prevention and security monitoring | Technical data, financial data, gaming activity data |
| Responsible gaming monitoring and intervention | Gaming activity data, responsible gaming settings |
| Customer support | Identity data, communications data, account data |
| Marketing and promotional communications (with consent) | Contact data, marketing preferences |
| PAGCOR regulatory compliance and reporting | Identity data, financial data, gaming activity data |
| Platform analytics and improvement | Technical data, gaming activity data (anonymised where possible) |
winzer.ph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable Philippine law.
winzer.ph processes your personal data on the following lawful grounds under the Philippine Data Privacy Act of 2012:
winzer.ph shares personal data with trusted third-party service providers who assist in operating the platform. These include KYC verification providers, payment processors (GCash, Maya, BPI, BDO, Metrobank, UnionBank, and other Philippine banks), fraud detection services, cloud hosting providers, and customer support platforms. All service providers are contractually bound to process personal data only on winzer.ph's instructions and in accordance with applicable data protection law.
winzer.ph may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where required by law, court order, or regulatory obligation. winzer.ph will notify affected players of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of winzer.ph's business, personal data held by winzer.ph may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
winzer.ph does not sell, rent, or otherwise transfer your personal data to third-party marketers, data brokers, or advertising networks. Your data is never used for targeted advertising by third parties outside the winzer.ph platform.
Cookies are small text files placed on your device when you visit the winzer.ph platform. They help us recognise your device, remember your preferences, keep your session secure, and understand how you use the platform so we can improve it.
You can manage your cookie preferences through the winzer.ph cookie consent tool, accessible via the platform settings. You may also configure your browser to block or delete cookies; however, disabling strictly necessary cookies will affect your ability to use the platform. Note that blocking cookies does not affect data collected through other means, such as account registration.
winzer.ph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, winzer.ph will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Philippine Data Privacy Act.
winzer.ph retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by PAGCOR regulations and applicable Philippine law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | PAGCOR regulations, AML compliance |
| KYC documents | Duration of account + 5 years after closure | PAGCOR KYC requirements, RA 9160 (AMLA) |
| Financial transaction records | 5 years from transaction date | AMLA, BIR requirements |
| Gaming activity logs | 3 years from date of activity | PAGCOR audit requirements |
| Customer support records | 3 years from last interaction | Legitimate interests (dispute resolution) |
| Marketing consent records | Until consent is withdrawn + 1 year | Data Privacy Act compliance |
| Technical and device logs | 12 months from collection | Security monitoring, fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data must be retained beyond the standard period due to an ongoing legal dispute, regulatory investigation, or court order, winzer.ph will retain the relevant data until the matter is resolved.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by winzer.ph:
Know what data we collect, why, and how it is used — as set out in this Privacy Policy.
Request a copy of the personal data winzer.ph holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where it is no longer necessary or lawfully held.
Object to processing based on legitimate interests, including direct marketing.
Receive your personal data in a structured, machine-readable format for transfer to another controller.
Request that processing of your data be restricted in certain circumstances.
Lodge a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.
To exercise any of the above rights, please submit a written request to the winzer.ph Data Protection Officer using the contact details in Section 15. winzer.ph will respond to all data subject requests within 15 business days of receipt. We may request proof of identity before processing your request to protect against unauthorised access to your data.
Please note that certain rights are subject to limitations where winzer.ph is required to retain data for PAGCOR regulatory compliance, AML obligations, or other legal requirements. In such cases, winzer.ph will explain the applicable limitation in its response to your request.
The winzer.ph platform is strictly restricted to individuals aged 21 years and above, in accordance with Philippine law and PAGCOR regulations. winzer.ph does not knowingly collect personal data from individuals under the age of 21.
If winzer.ph becomes aware that personal data has been collected from an individual under 21 years of age, the account will be immediately suspended, all associated data will be deleted, and any funds held in the account will be handled in accordance with PAGCOR's guidelines on underage gambling.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. If you believe a minor has registered on winzer.ph, please contact our support team immediately.
winzer.ph primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international game software suppliers.
Where personal data is transferred outside the Philippines, winzer.ph ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by the Philippine Data Privacy Act. These safeguards include contractual clauses approved by the National Privacy Commission, adequacy assessments of the recipient country's data protection framework, and binding corporate rules where applicable.
winzer.ph will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first obtaining your explicit consent or implementing appropriate contractual safeguards.
winzer.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes to this Privacy Policy are material — meaning they significantly affect your rights or how your data is processed — winzer.ph will provide advance notice to registered players via email or an in-platform notification at least 14 days before the changes take effect.
Your continued use of the winzer.ph platform after the effective date of any amendment constitutes your acknowledgement of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how winzer.ph protects your personal data.
For all privacy-related enquiries, data subject requests, or concerns about how winzer.ph handles your personal data, please contact our Data Protection Officer:
If you are not satisfied with winzer.ph's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:
Your data is protected, your privacy is respected, and your gaming experience is backed by PAGCOR regulation. Join hundreds of thousands of Filipino players who trust winzer.ph. 21+ only. Play responsibly.
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